Read cancellation policy
Refunds are possible on all bookings based on the hotel’s cancellation policy.
Non-refundable bookings are extremely special rates issued on the basis of guaranteed bookings after
fulfilling all criteria requirements. Such bookings received through any channel will not be refunded.
For eligible cases, while all efforts will be made to initiate the refund at the earliest, any refund will
take a period of two to four weeks to be affected. This time period is due to factors which may include but
not be limited to your credit card company’s billing cycle tallying, confirmation of amounts received
against the particular booking and receipt of all bank requirements to where the refund is to be directed
amongst others including management approval.
If a “Refund Hold” has been requested, this will be treated as a credit note against your next booking
within the next 3 months of travel. Rates for your booking however are subject to change depending on the
season / availability and the differential amount is payable / adjustable.
If a simple “Refund” has been requested, the process will start immediately but shall take two to four weeks
to reflect in your bank account. In cases where there may be mass cancellations for reasons such as natural
calamities, acts of terror, strikes / bandhs where the banking service may be affected, refunds will be
processed when regular operations restart.
Refunds will not be entertained due to flight or train cancellations.
All bookings during peak season periods including December 20th until 5TH January across all our properties
are non-amendable and non-refundable.
For GST refunds, the same is as per the applicable law.